Optional Services

For shipping within Germany, we offer optional services. These are charged in addition to shipping costs for each item.

If you book one of these optional services, the delivery time (in addition to the current delivery time from the manufacturer) may be extended by approximately 3-5 days. For many products, you can select the service on the product page. If this is not possible, please use our contact form to get in touch with us.

Old Appliance Collection and Disposal

Equivalent household appliances for which a new appliance has been delivered will be collected and disposed of by the shipping company. For this, all old appliances must be disconnected from connections and ready without foreign contents (e.g. refrigerators without water from defrosting).

Installation Service and Options

The new appliances are professionally connected to existing and regulation-compliant connections and installed. The installers only install supplied accessories. Modification work e.g. on kitchen cabinets as well as connections with extension accessories are not carried out (Exception cooktops: Here only the wooden worktop is cut out according to the manufacturer's assembly instructions). All existing connections must be available in the immediate vicinity of the installation location and be freely accessible.

• Electrical Connection

  The goods are set up and connected to existing technically perfect connections (230V or 380V). These must be freely accessible and reachable.

• Built-in Refrigerator

  The goods are installed in the kitchen unit according to the manufacturer's installation regulations and connected to technically perfect connections. The appliance must be suitable for installation and fit into the existing cabinet body.

• Door Hinge Change

  The installers change the door hinge including door handle on request, provided this is possible with the appliance and no special tools are required.

• Connection incl. Water & Siphon

  The goods are set up and connected to technically perfect connections for mains power 230V and DIN connections for fresh water and waste water (siphon). The supply hose is professionally connected to the water tap and checked for its seal. The clamp for the siphon connection can be provided. The connection service for water and siphon is only possible for freestanding appliances that are already fully assembled. Installation or under-counter installation is not carried out.

• Under-counter Dishwasher

  Dishwashers are installed as under-counter units in the existing kitchen unit. For this, the plinth panels are subsequently reattached by the delivery team. All relevant parts (e.g. cover plate) are not provided by the delivery team.

• Hose Extension

  The hose to the water connection is extended by the delivery team. Suitable hoses and hose parts must be provided.

• Decorative Panel Change

  The dishwasher front for semi-integrated and fully integrated dishwashers is changed (in addition to connection including water and siphon). For this, the decorative panel is removed from the old appliance and mounted on the new appliance according to assembly instructions. If a new decorative panel is available, this is mounted to the dishwasher front.

• Cooktop Installation

  The cooktop is installed according to the manufacturer's installation regulations and connected to technically perfect connections (380V). The size of the cooktop must be compatible with the existing cutout in the worktop. Gas cooktops are excluded from installation.

• Sawing Work for Cooktops

  If the new cooktop is larger than the old one, the delivery team can enlarge the cutout in a wooden worktop. For this, the worktop is cut out according to the manufacturer's assembly instructions. Gas cooktops are excluded from installation.

Deinstallation Service

All connections are professionally disconnected from the technically perfect supply lines. The appliances must be previously pumped out and empty. Deinstallation of appliances with 380V is not possible.

Note: If you order the old appliance, deinstallation and installation service, the removal will be carried out by the installers. Please note that the new appliance is built into the same niche as the old appliance and no extension hoses are available.

Saturday Delivery

The delivery of goods takes place on request on a Saturday between 8 and 16 o'clock. This option cannot be booked directly in the shopping cart. Please coordinate the request for Saturday delivery with us before ordering.

After-hours Service

The delivery of goods takes place on request only after 17 o'clock on Monday to Friday. This option cannot be booked directly in the shopping cart. Please coordinate the request for after-hours service with us before ordering.

Heavy Goods Surcharge

For goods from 120.01 kg or from 400.01 cm length, we charge a heavy goods surcharge. Please note that doors, corridors and paths to the place of use must be wide enough to enable delivery. Longer delivery times may occur.

Learn more about our shipping under Shipping Costs and Types.